Frequently asked questions

No. You can book flights and hotels as a guest; the confirmation and your documents arrive by email. With an account you see all your bookings under My bookings, choose seats there after booking and save travellers for your next booking.

Yes. The price in the search is the price you pay, in CHF. For flights, our service fee is already included. What individual payment methods cost is shown in the payment step, before you confirm. Some hotels add local charges such as the city tax, which you pay at the hotel; they are shown with the room before you book.

Yes, it happens, because airlines and hotels adjust their prices all the time. For flights, we check the price with the airline before you pay. If it has changed since the search, you see the previous amount; if it has dropped, you pay the lower one. A timer runs during the booking step, after which price and availability are checked again. For hotels we also check room and price before payment; if the price changes, you confirm the new amount before continuing.

By email to the address you enter when booking. For flights, the e-ticket is attached as a PDF as soon as it has been issued; otherwise we send it afterwards. For hotels, you download the voucher for check-in after booking, and with an account also later under My bookings.

Do not pay a second time. Once your payment has been received, we complete the booking automatically and send the confirmation by email. If the booking cannot be completed, we automatically refund the amount to the payment method you used. It may take a few working days for the refund to show.

Yes. You book hotels and flights on bookpink without a credit card: with TWINT or Reka. If you pay by card, you can use Visa, Mastercard or American Express, directly or via Apple Pay and Google Pay. You are charged in Swiss francs. More on Book without a credit card.

In the payment step you choose TWINT or Reka and are forwarded to the secure payment page of Worldline Saferpay. With TWINT you confirm the payment in your TWINT app. Afterwards you are taken back to bookpink automatically. More on Pay with TWINT and Pay with Reka.

Yes. Choose card in the payment step. The Worldline Saferpay payment page then offers Apple Pay and Google Pay alongside the cards. More on Pay with Apple Pay.

Depending on the payment method, a payment fee may be added. It is shown in the payment step before you confirm, and later in the booking under “Price and payment”.

Payment is processed by Worldline Saferpay. You enter your card details on their payment page, not on bookpink. Card payments use 3-D Secure, the confirmation by your bank.

Pink Travel, as an IATA agency. Your flight booking is with a Swiss travel agency, not with an anonymous portal abroad.

After payment, we book the flight and issue the ticket automatically; the page shows you every step. If it takes longer than usual, you may close the page: as soon as the booking is complete, you receive the confirmation by email, with the e-ticket attached as a PDF or shortly afterwards. Please do not pay again.

One-way flights, return flights and trips with several flights, up to six routes in one search. You can choose Economy, Premium Economy, Business and First. In the results you can filter by non-stop flights, checked baggage and refundable fares, among other things.

Many airlines sell the same flight in several fares. They differ in baggage and in the rules for changes and refunds. Price, baggage and rules always refer to the fare you choose and are shown with the offer before you book.

Yes. Enter children and babies in the search so that the prices apply to your whole party. A baby travels on the lap of an adult, so each baby needs one adult. Up to nine people can travel in one booking, and a date of birth is required for each of them.

Exactly as in the passport, because the airline checks the names against it. Latin letters, spaces and hyphens are allowed. Umlauts and accents are written out, for example Müller as MUELLER. A hyphen becomes a space on the ticket.

No. A ticket is only valid for the person it was issued to, and the name must match the travel document exactly. Please check the names carefully before you pay.

A name cannot be corrected online. Under My bookings, send us a request on your flight booking via “Special requests” in the category Other. Our team clarifies it with the airline. Whether a correction is possible, and at what cost, depends on the airline and the fare.

For each person, the name and date of birth. The passport number and other details are optional unless an airline requires them for your route; in that case the form asks for them. You are responsible for entry requirements, visas and valid travel documents yourself.

That depends on the fare. Each offer shows which cabin and checked baggage is included. With the checked baggage filter you only see offers that include a checked bag.

Not directly online. Under My bookings, send us a request in the baggage category via “Special requests” on your flight booking. Our team checks it and gets back to you. Without an account, write to us by email or WhatsApp.

If the airline offers a seat map, you choose your seats while booking, optionally. With an account you can also do it later under My bookings via “Choose seats”. Some airlines only allow seat selection after ticketing or not online; in that case a note is shown with the offer or in your booking.

Some seats are free, for others the airline charges a supplement. You see the price in the seat map before you confirm. Paid seats are generally not refundable if you do not use them.

Under My bookings via “Special requests” on your flight booking. You choose what it is about (seat, meal, assistance or wheelchair, baggage or other) and describe your request. It goes straight to our team; you receive the acknowledgement by email. Without an account, write to us by email or WhatsApp.

Yes. When you book a flight, we offer optional travel insurance from ERV. It is paid together with the flight but shown separately. You download the insurance documents under My bookings once they have been issued.

Two policies from ERV. Single Trip covers exactly this trip; you choose cover at least as high as the trip price, with an optional upgrade. Multi Trip is an annual policy for this and further trips, in the levels Easy, Clever and Comfort, optionally with the Study Trip and Road Trip add-ons. The benefits include cancellation costs and SOS cover with a 24-hour helpline, among others. What exactly is covered, and up to what amount, is shown in the booking step via the link “View benefits”; ERV’s insurance conditions are what counts.

An adult from your travel party, provided the home address in your contact details is in Switzerland or Liechtenstein. This person takes out the insurance for all selected travellers. They are only insured themselves if they also choose cover for themselves or belong to the family policy.

Yes. You choose for each traveller individually whether and how they are insured, including children and babies. Single Trip and Multi Trip can be combined. If two to four travellers live in the same household, Multi Trip Clever and Comfort are also available as a family policy with one shared policy document.

Single Trip is valid for 92 days, counted from the day of your departure. Your whole trip must fall within this period: if the return flight is after day 92, Single Trip cannot be chosen. You see the exact dates in the booking step and later in your confirmation.

Multi Trip is valid for one year from the booking date and then renews automatically for another year. If you do not want that, cancel at least 3 months before it expires, in writing or by email, directly with ERV.

No. On bookpink you choose the travel insurance in the booking step of your flight booking and pay for it together with the flight. It cannot be taken out with us without a flight, for a hotel booking or after booking.

The policy is issued after your payment. It arrives by email, attached to your booking confirmation or shortly afterwards; ERV also sends it to the person taking out the insurance. With an account you download it as a PDF under My bookings. The policy is available in German, French or English. You choose the language when booking; it cannot be changed later.

Contact ERV directly, as ERV is your insurer. You report a claim on erv.ch using the online form or by sending the form by email. In an emergency while travelling, ERV’s 24-hour helpline is there for you. You find the contact details on erv.ch.

The insurance cannot be cancelled online. Write to our team at online@pinktravel.ch; with an account you can also do so on your flight booking under My bookings via “Request a change or cancellation”. Our team checks your request and gets back to you. A cancellation does not automatically mean that you get the premium back; whether and how much is refunded depends on the tariff of your insurance.

ERV, Europäische Reiseversicherung in Basel, a branch of Helvetia Swiss Insurance Company Ltd. Pink Travel and bookpink act as intermediaries. ERV’s contract documents apply; you read and confirm them in the booking step before choosing the insurance.

Over 3 million properties worldwide, from simple hostels to resorts. For each hotel you see the rooms, the meal plan and the cancellation terms of every rate before you book.

You pay for the room in full when you book. Local charges such as the city tax may be added at the hotel. If a rate has such charges, this is shown before booking with the note that they are payable locally.

The voucher is your proof of booking, which you show at check-in. You download it after booking as soon as the hotel has confirmed. With an account you find it at any time under My bookings, one per room if you booked several, together with the hotel’s confirmation number.

Your payment has been received, but the hotel’s confirmation is still pending. As soon as the hotel confirms, you receive an email. Please do not book a second time in the meantime.

Enter the number of children and their ages in the hotel search; rooms and prices are based on that. What the hotel specifies about children, cots and extra beds is shown on the hotel page.

That depends on the fare you chose. The conditions are shown with every offer before you book, not in the small print afterwards. What Pink Travel charges for processing is set out in the terms and conditions.

Under My bookings, choose “Request rebooking” on the flight booking, then the flights concerned, your preferred date and how flexible you are. Sending the request does not change your booking yet: our team checks what your fare allows and gets back to you. The processing fees are listed in the terms and conditions.

Under My bookings via “Request cancellation”. You choose who the cancellation is for and give the reason. Sending the request does not cancel anything yet: what is possible depends on the fare conditions, and we get back to you with the options and the costs.

With an account, directly under My bookings via “Cancel booking”, as long as the booking can be cancelled. The booking shows until when this applies; without this information it cannot be cancelled. What is refunded is set out in our terms and conditions. After cancelling, the booking shows the status of the refund. If you booked without an account, contact our team.

The airline’s fare conditions or the hotel’s cancellation terms apply. On top of that, Pink Travel AG charges a processing fee per person. The amounts are listed in the terms and conditions.

We monitor booked flights and let you know by email if times, flight number or aircraft change or a flight is cancelled. You do not have to spot changes yourself. In the email, you tell us with one click whether you accept the change or would like an alternative; we take care of the rest. You also see the change under My bookings.

If the airline cancels your flight in advance, we look for a solution and get back to you. Claims for compensation due to delay, cancellation or denied boarding are governed by Regulation (EC) No 261/2004 and are made against the airline operating the flight.

All flights and hotels you booked with your account: itinerary, booking code, travellers, seats and the amount paid. There you download e-tickets and hotel vouchers, choose seats and send us requests for changes, cancellations or special requests. You sign in to use My bookings.

As a PDF attached to your confirmation email, as soon as the ticket numbers are available. With an account you can download it at any time under My bookings via “E-ticket (PDF)”, in German, English, French or Italian.

Write to our team by email at online@pinktravel.ch or on WhatsApp at +41 79 365 60 00 and quote the booking code from your confirmation. My bookings shows the bookings of an account and requires you to sign in.

Yes, with an account. In the traveller profiles you save yourself, family or friends once, with the names as in the passport and, if you like, frequent flyer numbers. When booking, you apply the details with “Apply from profile”.

After booking, the confirmation page shows the total amount paid. Under My bookings you see, for each flight under “Price and payment”, the flight price, any payment fee and the payment method. If you need another receipt for your accounts, write to us.

bookpink is the booking platform of Pink Travel AG, a travel agency on Rümelinsplatz in Basel, founded in 1994. Pink Travel is an IATA agency and a member of the Swiss Travel Association (SRV).

The team of Pink Travel AG in Basel, on WhatsApp at +41 79 365 60 00 or by email at online@pinktravel.ch. The contact details are also at the bottom of every page.

In German, English, French and Italian. You choose the language at the top of the page. You can also download the e-ticket in any of these languages.

What data we use and for what purpose is described in the privacy policy. You enter your card details on the payment page of Worldline Saferpay, not on bookpink. You can delete an account yourself at any time in the settings.

Both sites belong to Pink Travel and now lead to bookpink.ch, where you book flights and hotels in one place. Existing bookings, tickets and hotel vouchers remain valid without change. If you had a hotelpink account, sign in on bookpink.ch with the same email address and password; your bookings are there as well. If you have questions, the team is happy to help on WhatsApp at +41 79 365 60 00 or by email at online@pinktravel.ch.